Category: Technological Inequalities

Online Inclusivity for Senior Citizens and Disabled Adults

  By

Source: Pixabay

The main objective of this section is to challenge the belief of the internet as a ‘great-equaliser’. However, when used correctly, it can provide opportunities for people of all ages, allowing access to information, social connections, and important services. For senior citizens, the digital landscape can feel threatening and overwhelming. They might fall for online scams, phishing and other online threats. That’s why it is essential to teach them to navigate the online world safely.

The AbilityNet webinar on “Empowering Seniors: 5 Essential Tips for Online Safety and Support” hosted by Annie Manion with guest speaker Lucy Walsh took place on October 17. The aim of the event was to offer an opportunity for people and caregivers to learn more about improving the digital literacy of seniors to keep them safe in the digital age. It also brought attention to the intersection between age and disability, as, according to the data presented, 42% of seniors in the UK have some disability. The event focused on providing practical guidance and resources for seniors to make the most of the internet while protecting themselves from common online scams and other threats.

So which tips did the webinar offer?

Accessing Support Services and Resources

Lucy Walsh shared helpful tips on how seniors can use the internet to find important services and support. From looking up healthcare info and applying for benefits to joining online support groups, the internet has a lot to offer. AbilityNet introduced several user-friendly websites and apps that can help with everything from managing money to finding mental health support.

Thanks to these online resources, seniors can live more independently and access new, important services harder to reach before. The webinar also showed how easy it can be to download apps that are safe and accessible. For example, Seeing AI is an app that narrates the world around you, while Be My Eyes connects blind and low-vision people with volunteers who can help them see things in real time.

Making text bigger, adding captions to videos and using voice commands (with Siri, Google, or Alexa) are also features that can make interactions with technology more accessible for people who are visually impaired or struggle to use their phones with their fingers, for example. These  can make a big difference in their everyday lives.

Tips to Stay Safe Online

One of the biggest threats to seniors online is scams. Phishing attempts, fraudulent emails and suspicious pop-up ads are on the rise, so it’s very important that seniors learn how to identify red flags. During the webinar, they played Moira Stuart tips video, where she suggests setting up a group chat with family and friends, downloading trusted news apps, and reaching out to loved ones or trusted organisations when something feels off.

According to Lucy, it is also important to be careful with phone calls, SMS, WhatsApp messages or emails asking for personal or financial details, especially if they make urgent requests or offer deals that seem too good to be true. Further advice included keeping antivirus software up to date, avoiding suspicious links, and using tools like “Have I Been Pwned” to make sure personal information hasn’t been exposed in data breaches.

The need to protect privacy online by being careful about sharing personal information on social media was another important topic brought up. Contrary to popular belief, most information theft happens when people share their personal information (phone number, financial details) through fraudulent links. The webinar also emphasised the importance of online security for seniors, covering everything from creating strong and unique –but memorable– passwords to using two-factor authentication (2FA). Lucy recommended using Dashlane, a password manager app that helps to create, store, and manage passwords securely, along with saving payment details in an encrypted way.

Staying Connected and Entertained Online

While online safety is essential, the webinar also emphasised how the internet can help seniors combat social isolation by staying in touch with family, friends and communities. Social media, instant messaging apps like WhatsApp, video calls, and online gaming were all mentioned as great ways to build relationships.

Practical tips for using popular platforms like Zoom, Skype and WhatsApp were also provided. Such platforms make it easier for seniors to connect virtually. The session also covered how to access online entertainment like BBC, YouTube, and subscription TV services, showing how the internet can enhance social engagement and overall well-being.

The importance of education and patience 

In today’s digital world, it’s important for seniors to know how to navigate the internet safely. The AbilityNet webinar shared simple tips to help seniors stay safe online and make the most of what the internet offers. However, AbilityNet also offers free digital skills courses to people over 65 and adults with disabilities all over Britain. If you know someone who might benefit from such courses, do not hesitate to search for similar trainings in your area.

Although family members and caregivers are a good source of support, they might not always know how to approach a senior’s needs. Forgetfulness or a slow learning pace might make some lose their patience. For this reason, Lucy says it is important to stick to teaching what the person needs and wants, through consistent repetition and one step at a time. 

You can visit AbilityNet’s website for more helpful info on digital accessibility and assistance.

Digital Technologies and Social Mobilisation

  By

 

Source: Freepik.

Hi, I’m Tábata, a Communication for Development student at Malmö University with a keen interest in social equity and technology.

In this section, we’ll be exploring the history of the internet and the inequalities that accompany it, from the digital divide to disparities in access and digital literacy. We’ll delve into how these issues affect various communities and examine the broader implications for development and social change. Join me as we uncover the challenges and potential solutions to creating a more equitable digital landscape for everyone! 👩🏻‍💻

Today, I am going to introduce you very briefly to the history of the internet, the relationship between digital technologies and social mobilisation and the discourse around digital inequalities during each stage.

In recent decades, both the internet and digital technologies have become easily accessible and an essential tools in our daily lives. Think about it; could you go a day without texting on your phone, looking something up online or using navigation apps such as Google Maps to find a place? You couldn’t, could you? These innovations have transformed how we work, communicate and navigate society. Because of their accessibility, many people think that digital organising is easy and free, and that the Internet increases participation in our society and reduces inequality. However, the so-called ‘great equaliser’ is not as universally accessible or empowering as it is often thought to be. The assumption that the digital space offers everyone an equal voice hides another reality: that digital inequality continues to reproduce broader societal inequalities—particularly those rooted in class power.

But, before we have a deeper look into specific examples of digital inequality (and its consequences), it’s important to have a look at the two main stages of the relationship between digital communication and social mobilisation. 

WEB 0.1 

In the 1990s, during the phase often referred to as Web 0.1, the internet was characterised by one-way communication. Information was published by a few and consumed by the many. Users mostly read and accessed content, rather than contributing to it. Additionally, user interaction was very limited and features like comments, forums, and social networking were very basic. Websites acted more like digital brochures, focusing on information dissemination without significant user engagement.

Despite these limitations, there was a significant connection between social movements and digital platforms. This era brought about the emergence of ‘activist networks’ and the concept of ‘connected multitudes,’ where collective identities were formed through shared struggles. Social movements benefitted from the growing viral communication flows, and prioritised autonomous development in reaction to the increasing commercialisation of the Internet. Free software models inspired these movements by showing that cooperation could be an effective strategy to follow.

WEB 0.2

In the 2000s, Web 2.0 transformed the internet into a more interactive, participatory space, characterised by user-generated content, dynamic websites, and rich multimedia integration. Knowledge-sharing became more accessible since platforms allowed users to create content and share it. Social networking sites like MySpace, Facebook, and Twitter gained immense popularity, facilitating many-to-many conversations and building online communities. These platforms gradually displaced older communication tools like email and blogs.

During this time, social movements we all saw on TV such as the Arab Spring and #MeToo used social media to spread their messages. Nonetheless, relying on these platforms meant giving up some control over how their content was managed because of the way such platforms operate.

Digital inequalities

To understand digital inequality a bit better, there are two key concepts we need to consider. The first one is affordance. So, what’s an affordance? It’s something that hints at or allows a specific action. In the digital world, affordances are tied to how tools and platforms are designed. For example, when a button looks clickable, people are likely to click it. Likewise, a user-friendly design can encourage people to get more involved and interact more actively. So far, so good. But the problem at hand is that affordances are not neutral. They can benefit certain actions, groups, or viewpoints over others and they often privilege users with specific skills, digital literacy or resources. Thus, individuals or groups who are better equipped to navigate these platforms are more likely to succeed in digital activism.

On the other hand, there is the question of affordability. This concept is more straight-forward. It simply refers to what you can afford to buy. Here, we are talking about the cost of devices, internet services, etc., all of which can limit participation in the digital sphere. This often means that wealthier individuals or communities have a clear advantage when it comes to using digital platforms for activism and other types of participation.

During the early days of the internet, these inequalities were already visible, leading to the widespread use of the term ‘digital divide’, whose main focus was on access to technology and the internet, particularly in educational settings, and prompted efforts to reduce it. As internet usage expanded, research on digital inequality evolved, moving beyond simple access to address a broader range of factors—including the ability to create, produce and effectively use digital content.

The shift from the ‘digital divide’ to ‘digital inequality’ during the Web 2.0 era raised new questions about not just who had access to online content, but also who was shaping it. These ongoing disparities, which we will explore further in future posts, highlight the fact that, in practice, becoming part of the media landscape today demands a significant amount of organisational effort, resources, and digital literacy. All of these are skills and opportunities which are far from universally accessible or low-cost.

Let us know!

We’d love to hear from you: have you or anyone in your community experienced unequal access to digital tools? How has it impacted your ability to participate in activism?

In our next blog post, we’ll take a closer look at digital inequalities by providing examples from existing literature, focusing on how these disparities continue to shape emerging social movements. Stay tuned!

Also, follow us on Instagram for more insights: @ida_insidedigitalactivism 📲

References: